The 2009 drywall crisis – hazardous gypsum board made by companies in China and installed in U.S. homes – raised the eyebrows of homeowners, builders, insurers, state departments of health, and the U.S. Consumer Product Safety Commission this past year – and rightfully so. Corrosive gases that caused structural damage to homes, as well as acute and chronic health problems, led to hundreds of grievances. Drywall and fittings had to be torn out, removed, and replaced, not to mention the health consequences of stress, asthma, neurological problems, and more. How could more than half a billion pounds of defective, hazardous materials be imported, delivered, and installed without being detected? Why weren’t the problems caught earlier? Wasn’t anyone watching?
The legal system will reveal answers, but I suspect the problem has a lot to do with our demand for everything to be quick and cheap. Time is money. Limited funds leave little time for planning, production, oversight, or quality control. A well-defined plan, agreement on what constitutes quality, a fair price, and patience might have led to better suppliers, more thorough inspections, and proper reporting, revealing problems before the goods ever passed through the import dock on the way to the builders.
All of us want the best price, but what we really need is to pay a fair price for the right goods and services. Anything less has negative outcomes. It’s true of material goods, insurance products, and even enterprise content management (ECM).
Getting the ECM solution your business needs
Although many insurers have successfully implemented ECM to centrally access and manage their valuable business content, nearly as many have failed or been disappointed. Why? Sometimes it’s a jumbled vision, poor planning or understaffing. Other times vendors are chosen without careful scrutiny and reference checks. Just as often, it’s because either the insurer or the vendor cut corners in the wrong places and at the wrong times, leading to disastrous consequences. Continue reading ‘Insurance, ECM, and Hazardous Drywall – The Real Cost of Quick & Cheap’ »